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There  a no return refund policy once items have been shipped. In the event your items are missing/damages we will gladly resend your items out. We are a growing company and shipping times can vary at peak season of high demand in the event it takes longer to get your items shipped. You order will not be eligible for a refund. NO EXCEPTIONS 

In the even your order is delayed from

normal shipping a store credit can be issued on future purchases.

Email Suppport@essentialzusa.com for all inquires reguarding  returns